What will your work be like?
• You’ll be responsible to resolve complex technical issues that were handed over from our support level 1 team.
You’ll do advanced troubleshooting technical issues through remote sessions on customer’s sites, research, log analysis and issue reproduction.
You will be creating knowledge base articles, both for internal Zerto audience and external to our customers.
• You will work closely with our customers on a daily basis.
You will be part of L2 team that provides the highest level of support in the IL office. You will be working with Engineering group for
What’s in it for you?
You will be part of a team that is critical to the success of Zerto, as it is the core collaboration point between support engineers, development, product, sales and our customers.
You will constantly learn new stuff and will be exposed to new technology/platforms and such as Azure/Aws/Google Cloud/Kubernetes and more!
• You have a minimum of 2-4 years of experience in EnterpriseDatacenter software solutions support
• Knowledge of TCP/IP, DNS, and other networking concepts.
• Customer-focused and team-oriented.
• Must have a passion for troubleshooting client problems and satisfying customer needs
• Must be self-motivated, with a sense of urgency and efficiency and a strong work ethic.
• Excellent interpersonal skills
• Excellent spoken and written English
Bonus If You Have The Following:
• Experience with VMware vSphere family
• Experience in MS Hyper-V product/solution
• Experience in AWS virtualization
• in Computer Science, Electrical Engineering, Math, or equivalent work experience
• VCP certification
• Cloud Computing experience
• Computer Science degree
• Linux or UNIX familiarity with the installation and configuration of Linux or UNIX operating systems & setup and operation of TCP/IP networking on Linux or UNIX systems
• Understanding of storage subsystems.
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