a successful Crypto exchange is looking for talented and motivated Costumer Support & Compliance Manager.
To assist in the development, performance and maintenance of the customer support and compliance activities of the organization with responsibility for the day to day activities of your team.
Excellent conditions for qualified candidate!
Responsibilities
• Supervising, smooth running and development of the team of agents to ensure maximum success of the department and customer satisfaction
• Management of the performance of team activities, train and appraise individual team members to ensure targets are met
• Creating protocols, manuals and workflow for the agents and department
• Delegate authority and responsibility to team with supervision, accountability and review
• Reviewing KYC documents for incoming transactions
• Maintain workflow for refunds, chargebacks, wire transfers, communication with service providers and other finance related compliance processes
• Back-office tasks such as ongoing status reporting including communication with other departments
• Onboarding the new merchants and maintaining relationships with the key customers
• Resolving non-standard issues of merchants
• Eager to improve the processes and achieve maximum growth in accordance with organization plans
• Set an example for team members of commitment, compliance activities, work ethics and habits and personal character
• Maintain accurate records, reporting (content and format as agreed) on a monthly basis or as otherwise required
• At least 2 years of Experience in Costumer support & Compliance from FinTech/ Gaming industry
• To be responsible, reliable, organized, have good communication skills and team leader skills
• To be a team player
• Tech Savvy – spreadsheet, database, CRM, excel
• English – high level a MUST!
• Russian- big advantage
• Leadership skills with ability to drive a team
• Project management skills
• Ability to work under pressure
• Ability to multi-tasking
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